Question
5b. Problem: (i) What is the main manifested problem is that triggering CVS customers' dissatisfaction? (ii) Why does it persist (to answer, pick 1 of
5b. Problem: (i) What is the main manifested problem is that triggering CVS customers'
dissatisfaction? (ii) Why does it persist (to answer, pick 1 of the 3 principle obstacles to
upstream thinking and elaborate what was potentially preventing upstream approach
before PSI)?
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Project Management A Managerial Approach
Authors: Jack R. Meredith, Samuel J. Mantel,
7th Edition
470226218, 978-0470226216
