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5.You just became Assistant Director of Industrial Relations for a new employer.You are reading the Collective Bargaining Agreement with the union that represents most of

5.You just became Assistant Director of Industrial Relations for a new employer.You are reading the Collective Bargaining Agreement with the union that represents most of the workers at the plant.You are nearing the section entitled "Grievance Procedure".

A . What would you expect to find as the first step in the Grievance Procedure?Why?

B. What would you expect to find as the last step?Why?

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