$6\mathrm{.}16$ Adjustment: Responding to Door Claim :La $4)$

z$-$hail door measuring iz feet $2$ inches the docr that arrived was in feet $10$ inches

M$.$ Fwerth kept the ifoo because her cient, an NAA basketbal player, nsisted that the front of the house be closed up$.$ Therefore. you sent. Now she say that the doors should hwe been $12$ set $2$ inches.

Your policy forbids refunds of recurns on custom cetters. Yet, you remember that around May $15$ you hard two new peaple whether to grant this ciam or tefuse it$.$ Aut you do know that you must look into the training af teleghane order takers and iM$,$ or text message.

Ms$.$ Fwerth is a successul interi or de signer when has perwided Ameican Wood Froducts aith a number of orders. Youvalwe her busimanulacturer of wood doars and lrames Your doon feature prime wooth, mesicuous craftsmanship, and awand$-$winning designs. What's more, the wengineering is ingenos You sisa have a wide rarge of dassic disigns. dwwwamericanwaod$-$products.coml, ahich features the new Fine of windows

$6\mathrm{.}16$ Adjustment: Responding to Door Claim $(2\mathrm{.}0\mathrm{.}4)$

Exail

As Bryan Mumm, operations maninges, Amurican Wood Products, puu have a problem Your fiem manufsctures quality precut and cistam$-$buil doors and frames. You hawe recelved a letter from Sue Ewerth idescribed in Activity $6\mathrm{.}13)$ an interiar designer. Her letdopr messuring $12$ feet $2$ inthes. The door thas amved was $11$ feet $10$ inches: she had her carpenter meslae the door opering. He charged $594050$ for this corrective work. She claims that you should reimburse her for this ambunt, since your compary wos respoesible for the emor Kau check her May it order and find that the order was filed you sent. Now she says that the doors shcilit have been $12$ feet $2$ inches

Your policy forbids refunds or returns on sustom orders. Yet, you remember that around May $15$ you had two new peaple working the phones taking orders. It is powible that they did not hear or record the measurements correctly. You don't know whether to grant this daim or refuse it$.$ Hus you do know that you must look into the training of telephane order takers and be sure that they verify all custom drder measurements. It might alsa be a good des to corfirm ail phane orders by e$-$moil. IIM. or text message.

Ms$.$ Ewerth is a stuccessful imerior designer who has pravided American Woot Products with a number of orters. You value her bustness but aren't sure how to respend. You wauld like fo remind her that American Wood Poducts has earned a reputatien asa premier manufacturer of wood doors and frames. Your docrs feature prime woods, meticulous statrsmanship, and award$-$winning designs. What's more, the enginerring is ingeniaus. You alsa have s woe range of classic des gns$.$

YOUP TASK. Decide how to treat this da im and then respond to Sue Eenerth, New Century Interiors, $4805$ W Victoria Street, Chicago, IL $60646$ You might mention that you have onew ine of greerhouse windews that are walable in three sizes, Include a becchure describing these windows. Allematively, at your instructor's dscietion, you could write ane$-$mail and refer Ms$.$ Ewerth to your website inwwamerican wood$-$products comli, whikh features the new line of windows.