6. 11. When building strategic account relationships profit is more important than learning about Non-verbal messages is more impactful than verbal messages your proposed partner True True False False 12. 7. Creating a self-improvement plan involves using negative self talks Our capability to monitor our own feelings and the feelings of others is referred to as C Self-awareness True C Self-confidence False C Emotional Intelligence 13. C Allof the above Which of the following is a style of communication 8. If you lack empathy it means you have high emotional intelligence Emotion Direction Reflection True Supportive False 9. Ethical standards tends to move from the bottom of the organization to the top C True False 10. The bundle of facts, opinions, beliefs and perceptions about yourself that are present in your life everyday is refer to as Self-concept Empathy C Partnering C Win-win philosophy