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6 . 2 Pre - and postexamination processing of patients in an outpatient clinic involves various tasks performed by clerks and nurses. A time study

6.2 Pre- and postexamination processing of patients in an outpatient clinic involves various tasks performed by clerks and nurses. A time study conducted by the decision support department is shown in Table EX 6.2.
a. Determine the observed time for the pre-post exam process.
b. Determine the normal time for the pre-post exam process.
c. Determine the standard time for the pre-post exam process, using the basic-moderate allowance for the job.
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