6. An example of a nonfinancial goal is A) increase required return on investment B) increase customer satisfaction C) increase profits D) increase segment margin

7. The excess of actual overhead costs over the applied overhead costs is called

A) underbudgeted overhead B) overestimated overhead C) overapplied overhead D) underapplied overhead

8. Goal congruence exists when A) the management control system reflects the organization's goals B) performance reports are used constructively C) employees working in their own best interests make decisions that help meet the overall goals of the organization D) short-run goals and long-run goals are the same

9. The following information is available. Total assets $270,000 Operating inocme 55,500 After-tax cost of capital 12% Invested capital in defined as total assets. (round your answers to one decimal Economic profit equals_ A) $23,100 B) $8,000 C) $35,000 D) 10,000