6. Correlations: Friend or Foe? Use this table of national survey data for overall rating of inpatient experience to answer the questions below. Circle "T" for true, "F" for false, or "?" for Can't tell from the Information provided. The two digit number in each row is the correlation between the overall rating and the rating of the item in the row, e.g. the correlation between "Skill of physician" and "overall rating of inpatient experience" is 0.63. Source: Press Ganey National database - through June 30, 2011 Staff sensitivity to inconvenience 79 Staff addressed emotional needs 78 Staff include decision re: treatment 77 Likelihood recommending hospital 75 Teach/instruct self-care, med, treatment 74 Staff attitude toward visitors .72 Nurses kept you informed .72 How well your pain was controlled 69 Nurses attitude toward requests 67 Skill of physician 63 Room cleanliness 55 Noise level in and around room 48 Questions a. The correlation value in each row can't be any larger than 1 but could be T F zero or even negative. b. If your aim is to improve the overall rating of in-patient experience at your T F hospital, you should concentrate improvement on staff sensitivity to inconvenience and staff actions to address emotional needs. C. If the national correlations align well with survey data at your hospital, T F then reduction of noise level in and around room is not as likely to improve your overall rating compared to staff including patients in decisions re: treatment . The table implies that in terms of national summary data, room T F ? cleanliness doesn't really matter in terms of overall rating