6 Define organizational behavior

1. The study and practice of how to manage individual and group behavior in business, government, and nonprofit settings
2. The study of recruitment, selection, placement, and individual development in the workplace
3. The study of how people learn, training methods and instructional processes, and how to differentiate the process of working for an organization
4. The practice of maintaining employee relations as an organization, leading to high rates of retention an morale

7 is a state of mind, desire, energy, or interest that translates into action

1. Motivation
2. Success
3. Prosperity
4. Empathy

8 Define the role of an employee assistance program (EAP) in an organization

1. An employee assistance program promotes a healthy lifestyle by offering -related programs for fitness, eating, and psychological issues
2. An employee assistance program aids or refers employees to help for their specific needs or circumstances such as counseling, housing assistance, job stresses, and so on
3. An employee assistance program is run by human resources to gather information when writing job descriptions
4. An employee assistance program is a way to monitor the workflow of a department dealing with time management issues

9 What is one of the three elements of an organization's culture?

1. There are rules and boundaries for the employee to follow. They're typically set by upper management and then enforced by HR
2. There are social ties to the organization. These stem from teams, groups and the organization working together toward one goal
3. There are artifacts and creations of the culture, the social and physical environment, things such as physical layout, technological preferences, typical language patterns, and the day-to day operating routines that guide people's behavior
4. There are freedoms that employees have in their work, including artistic, creative, fiscal, and time management

10 What are the two general approaches to managing conflict?

1. The behavioral approach and the attitudinal approach
2. The systemic approach and the evidence approach
3. The horizontal approach and the vertical approach
4. The personal approach and the group approach