6. Flexibility includes the ability a. to produce a wide variety of products b. to introduce new products quickly c. to respond to customer needs d. all of the above 7. Products and services that are produced in standard modules to which options are added are known as a. assemble-to-order items b. make-to-stock items c. make-to-order items d. none of the above 8. A completely vertically integrated firm a. assembles and sells the product b. makes all the product parts c. extracts the raw material for the product d. all of the above 9. The ease with which resources can be adjusted in response to changes in demand, technology, products and services, and resource availability defines the firm's a. vertical integration b. process flexibility c. customer involvement d. capital intensity 10. Companies that control the production of virtually all of their component parts, including the source of raw materials are said to be horizontally integrated. a. True b. False 11. The following are the advantages of constructing a process flowchart a. to understand how a particular process works b. can be used as a training tool c. to identify where in the process a defect might occur d. reveals the non-value added activities for process improvement e. All of the above 12. The probability that a product will operate properly within an expected time frame is the dimension of quality known as a. durability b. reliability c. performance d. serviceability