$6.$ How can Sudhir Murarka utilize control charts to monitor and analyze the weekly count of

complaints in Gati's premium express scheme? What specific measures or thresholds should be

considered in establishing an effective control chart to address the delay in shipment deliveries?

How did the company's traditional principles and management style impact the implementation

and execution of the premium express scheme?

$7.$ What was Sudhir Murarka's background, and how did his expertise in quality management

contribute to the potential resolution of the delay in delivery issues at Gati?

$8.$ How did Gati aim to ensure quality and timeliness in its services while dealing with challenges

such as inclement weather, system failures, and accidents?

$9.$ How did Gati plan to address the delay in shipment delivery, and what actions could be taken to

improve the system's efficiency and customer satisfaction in the premium express scheme?