6. Jamila works as a graphic designer for a small marketing team. She spends her day designing email marketing campaigns, flyers, posters, and in-store signage.
6. Jamila works as a graphic designer for a small marketing team. She spends her day designing email marketing campaigns, flyers, posters, and in-store signage. She finds the work challenging, but she loves it because it allows her to be creative and push her skills. Jamila stays busy because there is always a steady flow of work, but because she works on a small team, she gets lonely. Most of her coworkers are older than she is and have children, so she finds it challenging to connect with them on a personal level. Which of Jamila's needs is not being met in this scenario?
7.
When an ethical conflict arises at his vegan makeup company, Tom, the CEO, steps in. A member of the product development team wants to introduce a new lipstick shade that uses carmine as a coloring agent. Tom points out that carmine is derived from dried insects, so it is not vegan. The product developer insists that the ingredient will create a vibrant red lipstick shade that customers will love. Tom gives in to the developer. Which type of conflict management style does Tom exhibit in this scenario?
8.
After a series of ethical disasters in the banking and finance industries, Eloise, an executive at a mid-sized bank, decides it would be wise to engage in ethical disaster-recovery planning. She begins by assessing the bank's values, but she's unsure of what other actions to take. Eloise hires an ethics expert to consult with the bank and to help with its ethical disaster-recovery planning. Which of the following is an action that the consultant might recommend?
| | a. Perform an ethics audit. | | |
| | b. Reduce contingency plans for potential ethical disasters. | | |
| | c. Avoid discovering misconduct that could be reported by the mass media. | | |
| | d. Terminate the ethics program. | |
9.
Rebecca is a senior production manager for a plastics company. All of Rebecca's subordinates come to her with ethical dilemmas, asking for help in addressing them. Rebecca likes that her subordinates trust her, but she thinks it's important for individual employees to be empowered to make ethical decisions on their own and to take responsibility for their own conduct. Which of the following actions should Rebecca take in order to empower her employees in this scenario? (Select three)
| a. Make ethical codes and policies easily accessible. | | |
| b. Continue to encourage employees to express concerns. | | |
| c. Discourage employees from asking for help. | | |
| d. Solicit constant feedback from employees and encourage their input. | |
10.
A customer service manager at a watch company notices in its customer relationship management system that a well-known celebrity has purchased a watch from the company. In a cross-functional team meeting between customer service, sales, marketing, and top-level management, the customer service manager shares this information. The company's CEO suggests they send the celebrity a second, complimentary watch in the hopes that they will mention the company on social media, resulting in valuable publicity. The sales manager and customer service manager agree that this is a good idea. The marketing manager feels this is a violation of the celebrity's privacy and a misuse of customer data but decides that since the CEO and other managers think it's a good idea, it would be best to just go along with them. Which of the following describes the phenomenon that occurred in this scenario?
