6 of 39 Where would you find the most important information about facility management business metrics? Work process flow schedules Key performance indicators (KPIs) Work log reports Strategic facility plan 7 of 39 What is the main factor a facility manager should consider when trying to determine the right mix of occupant services? Availability of competent contractors Goals of key stakeholders Feedback from of owners and occupants Skills of facility staff 10 of 39 Which system tool is best to assess when equipment is close to failure a may need to be replaced? Asset list in Enterprise Resource Program (ERP) ReCrop one question at a time Total productive maintenance (IPM) Review for maintainability 11 of 39 Which interior components most contribute to poor acoustic quality? Interior walls and windows Floors Ceiling systems Interior furnishings 12 of 39 What best describes the contents of a strategic facility plan? How the facility's long-term activities will support the organization's mission and goals Schematics and other documentation of facility operations and maintenance Specific operations and maintenance approach to produce lowest total overall waste Rules and regulations for safety, security and emergency response 13 of 39 What is the minimum schedule for preventive roof inspections? Every other year Every 3 months Once a year Twice a year