6 questions:

1-What is the correct order of the steps in the strategic planning process?

Select one:

a. FM organization develops strategic facility plan, demand organization develops strategic plan, FM organization develops operations plans, and execution is measured

b. Demand organization develops strategic plan, FM organization develops strategic facility plan, FM organization develops operations plans, and execution is measured

c. Demand organization develops strategic plan, execution is measured, FM organization develops strategic facility plan, and FM organization develops operations plans

d. FM organization develops strategic facility plan, FM organization develops operations plans, demand organization develops strategic plan, and execution is measured

2-What does measurement and feedback in the strategic planning process enable?

Select one:

a. Tactical plan execution

b. Continual improvement

c. Strategic plan execution

d. Formation of tactical plans

3-Which facility management tool lists a facility manager's portfolio of facilities and may include elements such as a gap analysis, recommendations for new spaces or buildings, and recommendations for new service programs?

Select one:

a. Statement of requirements

b. Facilities register

c. Tactical plan

d. Strategic facility plan

4-What is the main goal of aligning the FM strategy to the organizational strategy?

Select one:

a. Generate a strategic or macro statement of requirements.

b. Minimize the short-term costs of a given organizational strategy.

c. Move from a cost-driven approach to a business-driven approach.

d. Get approval and funding released for a given scenario alternative.

5-What information should you use to measure whether a balanced scorecard system is tracking toward achievement and, if not, make course corrections while work is in progress?

Select one:

a. Outcome measures

b. Performance drivers

c. Facility register data

d. Environmental scanning

6-A facility manager regularly visits staff on the job and expresses concern for helping everyone accomplish their work. It seems to have a positive motivating effect on work output. Which management style is this facility manager using?

Select one:

a. Laissez faire management

b. Manage by walking around

c. Coaching leadership

d. Manage through employee empowerment (manage with a loose rein)