6 Strategies to Troubleshoot Any Computer Problem

1. Interview the user and back up data

2. Examine the system and make your best guess

3. Test your theory

4. Plan your solution and fix the problem

5. Verify the fix and take preventative action

6. Document what happened

explian he 6 troubleshooting step I suggest starting with the text where the step will be covered as well as additional rules to guide your thought processes within the step.