6. What are three examples of agreed performance indicators that the complex may be required to achieve for corporate clients with whom they have formal agreements?

7. Your research shows corporate guests at the hotel feel upset when informed local sightseeing tours are not included as part of the package they are receiving, and get annoyed at having to pay for these extras themselves: how might you address this situation for mutual benefit?

8. List four opportunities to maintain regular contact and nurture relationships with customers and suppliers.

You work at the Ellia Hotel, a 200-room hotel located in the Marino Enterprises Complex. You have just been promoted and given responsibility for fostering and maintaining positive business relationships with corporate clients with whom contracts exist regarding the use of the hotel as rewards for their employees who hit sales targets/goals and as incentives for other businesses to 'spend big', 'switch' or 'stay loyal to their organisation. While current occupancy and revenue figures are achieving projected targets, there is some concern about advanced bookings six-to-twelve months out and, given the current local downturn in economic conditions, you decide now is a good time to re-visit the 'corporate client' market segment with a view to securing confirmed bookings for the period July 2017 to January 2018. Now, where to begin