6. which of the following is an input(s) to 'Resource Management' business process?

Strategic objectives, resource costs, availability of existing resources

Technological developments, customer needs, production capabilities

Raw information, benchmarks, standards

Competitor data, market assessments, internal capability assessments

7. In the supplier quality concept, service becomes more standardized when?

There is less customer contact

There is more customer contact

Intangibles are likely to be more important

Suppliers cannot be prequalified