6. Your task is to introduce patients-centered care to a group of healthcare providers. Discuss three key principles of patient-centered care and their significance in improving the patient experience. (15 marks) 7. Hospital staff are regularly audited for hand hygiene compliance by the Infection Control team. During one audit, a significant deviation was observed. Discuss the steps involved in conducting a Pareto Analysis to identify the most critical hand hygiene issues to address. (15 marks)