60 _________________________ can be described as a systematic process of applying the knowledge, tools, and resources needed to effect change in transforming an organization from its current state to some future desired state as defined by its vision

Logical design

Gap analysis

Business assessment

Change management

71

Kotter's model of change is an organizational performance model that is built on the view that organizations are and there needs to be a "fit" between the various organizational subsystems for optimal performance.

True

False

80

Running an old system in parallel with a new system has the disadvantage of:

being a more costly alternative

having a longer implementation timeline

allowing employees to use the old system instead of moving to the new system

being confusing to users

90

Process Reengineering is the analysis and redesign of workflow to improve an organization's efficiency and effectiveness.

True

False

20

Maintenance is an ongoing task after the initial implementation and includes auditing, updating, and upgrading the system.

True

False