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6-22 Increasing customer profitability. For each of the categories below, provide a specific example of how a company might transform its breakeven or loss customers
6-22 Increasing customer profitability. For each of the categories below, provide a specific example of how a company might transform its breakeven or loss customers into profitable ones:
(a) Process improvements
(b) Activity-based (menu-based) pricing
(c) Managed customer relationships
(d) Disciplined discounts and allowance
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