7. Ahmad designs and maintains the inventory manngement sofiware that his eoworker lohn unes when customers call the company to place an oder for merchandise Bill is lohn's internal customer b. external customer e. internal supplier d. external supplier 8. Lenders who encourage employees to participate in quality improvement efforts and develop cross-fimctional teamwork and customer-supplier partnerships are demonstrating the leadership akill of a. vision b intuition empowerment d. self-understanding 9. In total quality organizations, the scope of the leadership system includes a. top management b, managers of staff functions c. first line supervisors d. a, b, and c 10. A plan that integrates an organization's major goals, policies, and action sequences into a cohesive whole is referred to as: a. goal attainment b. k parametric progranm c. material requirements plan d. strategy defines the firm's reason for existence. 11. The firm's a. mission b, vision c. values or guiding principles d. strategy 12. The firm's a. mission describes where the organization is headed. b. vision c. values or guiding principles d. strategy 13. The firm's defines attitudes and policies for all employees. a. mission b. vision c. values or guiding principles d. strategy