7. Develop critical and creative thinking processes. Use the work done in Section 1 of your Project Portfolio and the knowledge you've gained from the team/individual meeting(s) to develop two processes that may be followed by your team to create a safe environment for critical and creative thinking. If you are using the case study, you must: develop a process for the Sales and Marketing Team that uses an internal online discussion forum or chat group to assist each other establish whether the customer complaint is factual or perceived (i.e., is it fact or fiction) develop a procedure to guide the graphical representation of customer complaint data