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7. In this chapter, we saw that Dr. Baker was booking patients every 30 minutes over a 6-hour time period, allowing her to see 12
7. In this chapter, we saw that Dr. Baker was booking patients every 30 minutes over a 6-hour time period, allowing her to see 12 patients a day. No-shows accounted for about 2% of her appointments. The exam time averaged 25 minutes. In her efforts to reduce the backlog, she is now seeing patients from 9:30 a.m. to 6:00 p.m. Even though she could schedule 17 patients (17 intervals) during that time period, she has decided to see only 16 (number of arrivals) and leave the last 30 minutes of the day to catch up on paperwork. a. Use the Kaandorp and Koole (2007) appointment scheduling tool to evaluate her new schedule (http:/ / calculator gerkoole.com/appointment-scheduler). Use weights of 1 for waiting, tardiness, and idle time. Compare the schedule with the small neighborhood schedule. Which one is better and why? 7. In this chapter, we saw that Dr. Baker was booking patients every 30 minutes over a 6-hour time period, allowing her to see 12 patients a day. No-shows accounted for about 2% of her appointments. The exam time averaged 25 minutes. In her efforts to reduce the backlog, she is now seeing patients from 9:30 a.m. to 6:00 p.m. Even though she could schedule 17 patients (17 intervals) during that time period, she has decided to see only 16 (number of arrivals) and leave the last 30 minutes of the day to catch up on paperwork. a. Use the Kaandorp and Koole (2007) appointment scheduling tool to evaluate her new schedule (http:/ / calculator gerkoole.com/appointment-scheduler). Use weights of 1 for waiting, tardiness, and idle time. Compare the schedule with the small neighborhood schedule. Which one is better and why
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