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7. In what ways are ITIL and COBIT similar? How are they different? 8. Is it important for business managers to understand and be involved

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7. In what ways are ITIL and COBIT similar? How are they different? 8. Is it important for business managers to understand and be involved in IT governance? Why or why not? 9. Have you ever used the PDCA model? Briefly describe how it was used and the results achieved. 10. What is the scope of a business continuity plan ? How is it different from a disaster 150 recovery plan

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