7. Key Change Messages

Identify 6 key messages to convey about the change process, being upfront about gains and losses.

Consider:

What will be gained/lost for the key stakeholder groups in the change process;

The messages from the stakeholder perspective;

What will be their main concerns; and Presenting changes in a positive light even whilst acknowledging loss.

8. Change Support Structures

Consider the need for particular change support structures [eg: a change team, super users/specialists] who are trained first and can support people in the workplace, involvement of users/key stakeholders at various stages, change champions in the workplace.

9.Develop Change Plan

Develop a change action plan including performance measures.

Actions	Person responsible	When	Performance measures

10.Change Plan Evaluation

How will you evaluate the success of your Organisational Development Action Plan with respect to improving satisfaction and morale, increasing engagement, reducing work intensification and addressing survivor syndrome? Outline three methods you will employ to evaluate these outcomes.