7 questions

1.Discuss the relationships between order management and customer service.

2How do organizations influence customers ordering patterns, and how do they execute customers orders?

3Explain how activity-based costing (ABC) is critical in order management and customer service.

4Identify the various activities in the SCOR process D1 (deliver stocked product) and how it relates to the order-to-cash cycle.

5Describe the different elements of customer service and how they impact buyers and sellers.

6Calculate the cost of a stockout.

7Discuss the significant outputs of order management, how they are measured, and how their financial impacts on buyers and sellers are calculated.