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7. What will be used to identify clients in default of trading terms? 8. What are the standards that you will need to adhere to

7. What will be used to identify clients in default of trading terms?

8. What are the standards that you will need to adhere to when contacting clients in default of trading terms promptly and courteously to make satisfactory arrangements for the payment of their outstanding monies?

9. Discuss an organisational policy/procedures that could be implemented for monies owing that constitute breach of organisational credit policy

10. What types of information could be obtained from a review of the previous activities and of communication with clients?

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