71 Which performance metric simultaneously accounts for financial, customer, internal process, and learning metrics? Balanced scorecard Customer complaint report Balance sheet Income statement73 Which healthcare analytic is calculated as a proportion of existing cases and new cases compared to the total population? Prevalence Cumulative incidence Incidence rate Morbidity rateTEST NAME: VPC2 72 What are two qualities of key performance indicators (KPIs)? Choose 2 answers They require little to no ongoing maintenance They are flexible and easily changed They often follow SMART criteria They can be used as a tool for internal benchmarking