7.What portion of the QFD house explanation is where customer requirements are converted into manufacturing terms? A. The wall B. The roof C. The middle D. The bottom 8. Which of the following is the most widely used of the QFD tools? A. Tree diagram B. Interrelationship digraph C. Affinity diagram D. Matrix diagram 9. Which of the following is considered a benefit of JIT manufacturing? A. Reduced time-to-market B. Improvement of employee work life C. Flexibility D. All of the above 10. What number of defects can we expect from a Six Sigma process? A. 3 in 1000 B. 3 in 10.000 C. 3 in 100.000 D. 3 in 1.000.000 TEST III Enumeration 1-5 Process of Project Management 21-25 Phases of a project 26. is the application of knowledge, skills tools and techniques in order to meet project requirements. The project is managed within the timeline established through 27. 28. and 29. 30. BONUS Test IV Essay 1. Explain the project process. 5 points 2. Discuss in not less than 100 words the importance of project planning. 5 points 3. What is the role / responsibility of a project manager? 5 points 4. Discuss briefly what Project Management is in the context of IT-BPM industry. 5 points 5. Why develop a management plan? Explain. 5 points 6. Draw a flowchart of project schedule of a simple project using a Gantt Chart. 10 pointsTest I True or False 1. Alter the source of variation has been identified, it is important for the team to reduce the variation by one-halt. 2 PDCA method is used in very complex problems only. 3. Flow production means production that runs smoothly and steadily without interruption. 4. Kaizen means halting an entire process when a defect is discovered so that it won't cause additional problems down the line. 5. Just-in-time is a push system. 6 In the Kanban System the production llow should be such that subsequent processes withdraw from preceding processes in regular intervals and quantities. 7. Value s1team map can be used only in manufacturing environment. 3. ISO 9000 and total quality are interchangeable. 9. ISO 9000 is compatible with, and can be a subset of total quality. 10. EFQM excellence model is not a standard. 11. EFQM excellence model cannot be used for self-assessment. 12. Costs of Poor Quality include Intemal and External Failure Costs. 13. Costs of Poor Quality are usually less than 2% of the Sales. 14. In the Best-in-Class approach the Price of a product is determined by the organization In the traditional approach the Price is deten'nined by the organization (Cost+Profit=Price). In the Best- in-Class approach the Price is determined by the Customer (how much is he willing to pay for it), (Price-Protit=Cost). 15. Attractive/Exciting Quality Attributes are demanded by the Customers. VANE process aims only at increasing value of the product. 16. VANE process aims at either increasing the value otthe productat the same cost or reducing the cost while keeping the same value. 17. The main task of the Leaders is to cope with complexity. Main task of the Leaders is coping with change, main task of the Managers is coping with complexity. 138 1a. Correlation coefficient r: -2 reflects a perlect negative correlation. 19. The weakness of the mn chart Is that It does not show the trend. 20. P-chart Is used to monitor the number of nonconforming units In a sample. 21. Common muse variation comes from extraordinary events. 22. The quality loss function attempts to measure quality as loss due to deviation from tolerance limits. 23. IPO diagrams are "high-level" process maps. 24. Area of extreme risks Is determined by high potential damage and low damage occurrence. 25. Product liability applies to manufacturers of products only. 26. The purpose of FMEA is to take actions to prevent. eliminate or reduce failures. starting with the highest priority ones. 27. FMEA can be used for analysis of software functions. 25. 8D problem solving methodology means that the problem should be solved in 5 Days. 29. The purpose of the 5 times Why methodology is to oorrect the symptoms of a problem. 30. Use of Quality Tools and Techniques Is essential In Implementing Total Quality concept. TEST ll Multiple Choice 1. The characteristics of total quality are: A. Scientific approach to problem solving and decision making. B. Concerned only with quality management procedures C. Unity of purposeall employees. all levels D. Beth A 81 C 2. Which of the lollowlng statements are true oonoerning ISO 9000? A. The aim of ISO 9000 is to transform organizations into competitive players in the global marketplace. B. The aim of ISO 9000 was to create a universally recognized family of standards. 3. The purpose oi the Pareto Chan Is: A. To Identify an Isolate the causes of a problem B. To show where to apply resources by revealing the signicant few from the trivial many C. To collect variables data D. To determine the correlation between two characteristics 4.Whicl'i of the following tells whether the variation is the result of special causes or common causes? A. Histogram B. Check Sheet 0. Run Chart D. Control Chart 5. The reason for using a team in solving problems is: A. Because it is important to promote teamwork . Because no individual knows as much as a team B C. Because it is easier to get employees to talk D. All of the above 6. Pareto Charts 139 A. Focus a group, thereby reducing irrelevant discussion B. Separate causes from symptoms and force the issue of data collection C. Help son out what problems or causes of problems to pursue first D .Identiiy trends by charting data over a specified period of time