7-Which type of manager is responsible for implementing the strategies, policies, and decisions made by top managers? A) First-line manager B) Middle manager C) Supervisory manager D) Office manager 8- What do the solid lines on an organization chart show in reporting relationships within a company? A) Mission statement B) Chain of command C) Job specialization D) Grapevine activity 9-Which term describes services that cannot be produced ahead of time? A) Transformed B) Low-contact C) Unstorable D) Intangible noodsetion does especially well to outperform the