$8\mathrm{.}1$ Case Study: A Tale of Two Classes

Ebony Ellis has rwo communicarion classes back$-$to$-$back in the same room, but they couldn't be more

different.

The first, a dass on interpersonal communication, is taught by Steve Gardner, an older professor who has

taught at the university for $20$ years. The first day of class he vertally explained the rules for dass conduct.

which were also distributed in a printed handout$-$cell phones off, no texting, and, uriless a student needs

to use one for taking notes, laptops closed. Class starts on time and ends on time, and students should try

not to leave early.

Ebony's second class, an organizational communication course taught by Marissa Morgan, a younger

professor in her $40s,$ has different rules. There aren't any. This professor doesn't care if the students use

their laptops during class. Texting and talking are unrestrained. Professor Morgan announced on the first

day that all students are responsible for their own learning in the class, and she trusts them ro know how

they learn best. When students walk in late or leave early, she always says hello or goodbye to them.

Ebony likes her interpersonal communication dass a lot. Professor Gardner's manner has succeeded in

getting the class of $75$ students to engage with him and listen to one another. Personal disclosures by

students and the professor alike are frequent, and there is ofter much humor and laughter. Even though it is

a large class, most people know each other's names, as does Professor Gardner. Many of the students do

things with each other outside of class. In his course, students write a reflection paper every other week, and

they have a midterm and final exams.

The atmosphere in the organizational communication class is strikingly different to Ebony. It is

spontaneous and uncontrolled. Sometimes professor Morgan lectures, but most of the rime she just comes

to class and invites students to discuss whatever they want to talk about. Students do not know each other's

names and seldom connect with exch other ourside of class. Professor Morgan also assigns papers, but they

are short, personal observation papers that aren't given grades but are marked as tumed in or nor. Studenrs'

final grades for the class are dependent on a presentation each student must give on an interpersonal

communication topic of his or her clroice.

Ebony thinks the two differing styles of the professors would make a great topic for her organizational

communication class presentation. To get more information, she interviews both instructors to learn why

their dassroom management styles are so different.

Professor Gardner describes his teaching philosophy this way: $"1$ want students to think that this class is

unique and the subject is important and has value, I know all students by name, and I allow them to call me

by my first name or my title. I really want them to be on board with the direction the train is going from

the start. I try to build a community by gerting the students to listen to one another. The fun and spirit of

the class comes from the camaraderie they establish. In order to listen to one another, however, they have to

be fully present. To be fully present, they have to be paying full attention. Texting and open laptops suggest

to me that the students are disassociated and disconnected from the group. The artention is on self, rather

than che community."

Professor Morgan says her goal is to be sure to cover the required course content and still enjoy the teaching

experience. "I give the students just enough freedom in class that they will either sink or swim. This

freedom allows me to present my ideas, and then they are free to discuss them as they wish. I think today's

students are so multifaceted that they can find their own way to learn, even if it involves texting or using

their haptops during class. Many times a student will bring up something valuable thar he or she has found

while surfing the Internet during class that really adds to our discussions. As I see it$,$ my role as a professor is

to present the material to be learned, while the students are responsible for how much of it they can

absorb$."$

Ebony also interviewed two students, like herself, who are enrolled in both classes. lan said he is very

pleased with Professor Gardner's class because he knows what is expected of him and what the norms for

class behavior are, noting "He's the only prof at the U who knows my name." Professor Gandner's grading

structure is similar to thar of most other classes lan has had, and he likes that there are several graded

assignments that allow him ro know how he is doing through the course of the semester. As for Professor

Morgan's class, he thinks it is $"$OK$"$ bur finds it distracting when people are texting in class. lan is also

stressed about his grade being dependent.

how will you describe the group norms for each claas