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8 a . When Domino s listens to what customers want... When Domino s listens to what customers want, to gauge their likes and dislikes

8a. When Dominos listens to what customers want...
When Dominos listens to what customers want, to gauge their likes and dislikes as well as new products they might be craving, Dominos is engaging in which stage of the planning and strategic management process (Figure 5.1)

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