8. The measures in a balanced Scorecard are guided by Select one: a. budget plans b. none of these c. the board of directors d. shareholders e vision and strategy 9. Which of the following measures would be most likely to be found in the internal business process perspective of the balanced Scorecard? Select one: a. None of these b. Change in market share c. Percent capacity utilisation d. Training days per employee e. Residual income T 10. A strategy map should: Select one: a. provide a link between the organisation's strategy and the balanced Scorecard b. convey key strategic themes developed from the organisation's strategy C. convey the organisation's strategic objectives in the balanced Scorecard perspectives d. all of the above e. none of the above