8. What is an important component of the "change" step in the three-stage approach for generating organizational change?

a) realign incentives to reward new behaviors

b) monitor new milestones and metrics

c) present a compelling reason for why the change is necessary

d) anticipate and preempt resistance

9. Resistance to change is a normal part of organizational transformation.

a) True

b) False

10. Marie realizes her company needs to undergo a full restructuring and the introduction of a new product line in order to stay competitive. Since these changes will require major shifts in structures and processes, the company will most likely need _______.

a) new skills and capabilities

b) an extensive advertising campaign to inform their customers and competitors

c) outside consultants to guide them through the changes

d) new leadership to champion the changes