8.1 Radical Rewrite: Customer Lodges Passionate but Ineffectual Complaint The following claim letter delivers a passionate but largely ineffectual complaint. Its insulting tone does little to persuade the receiver to meet the writer's demands. Can you administer a radical rewrite that might make the request more successful? Your Task. Analyze this poorly written claim letter, and list at least five weaknesses. If your instructor directs, revise it. Current date Mr. Lance Lazarovich Duplicating Systems 5409 Fondren Road Houston, TX 77807 Dear Ripoff Specialists: Let me lay the facts on the line. Sadly, my company recently purchased four of your Color LaserJet Pro TFP500 photocopiers, which seemed logical at the time. They promised out-of-the-box networked printing, 2-sided copies, fax, and color scanning. This was perfect for my growing engineering firm. Your sales lady Taylor Noack assured us that the TFP500 could handle our high volume of 3,000 copies a day. This sounded unlikely since the sales brochure suggested that the TFP500 was meant for 500 copies a day. Regardless, we listened to what Ms. Noack told us. Unfortunately, that was a big mistake. Our four TFP500 copiers are down every day, and my employees are screaming at me to do something. Because these machines are still under warranty, they do eventually get repaired. However, we can't deal with so much downtime