896004: Do not include anything other than numbers in your responses. For example, do not include comma or dollar sign in your numbers. As a rule of thumb, keep 2 decimal places for larger numbers and 3 decimal places for smaller numbers less than 1. Backwoods American, Inc., produces expensive water-repellent, down-filled parkas. The company implemented a total quality-management program in 2016. Following are quality-related accounting data that have been accumulated for the three-year period after the program's start. Numbers in each category are for 2017 until 2019, from left to right. For example, the prevention cost in 2017 is 28.3 and prevention cost in 2019 is 50.0. Year 2017 2018 2019 Quality Costs (000s) Prevention 28.3 42.6 50.0 Appraisal 30.6 24.1 19.6 Internal failure 49.4 37.9 31.1 External failure 105.2 91.3 65.2 Accounting Measures (000s) Sales Manufac. cost 2,705.3 2,310.2 2,880.7 424.7 436.1 435.5 Compute the company's total failure costs as a percentage of total quality costs for each of the five years. Does there appear to be a trend to this result? If so, speculate on what might have caused the trend. Also Compute quality-sales indices and quality-cost indices for each of the five years. Is it possible to assess the effectiveness of the company's quality-management program from these index values? You are just reporting the total failure costs as a percentage of total quality costs for each of the three years and quality indices as requested below. Always keep two decimal places. Report 81.36 percent as 81.36 and not 0.8136. Use two decimal places in your calculations. Year 2017 Failure Cost Quality-Sales Index Quality-Cost Index 2018 2019