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8BA3713 RETAIL MANAGEMENT tB-Answer 4 questions only. (60 marks) 1. a) Why should retailers be concerned about satisfying the needs of their employees? (10 Marks

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8BA3713 RETAIL MANAGEMENT tB-Answer 4 questions only. (60 marks) 1. a) Why should retailers be concerned about satisfying the needs of their employees? (10 Marks b) What does customer loyalty mean to a retail business? (5 mar se the role of planning policy in shaping retail d ehical markets

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