8-FACTORS AFFECTING BUYING DECISIONS A. Psychological Factors B. Social and Cultural Factors Individual Needs C. All the above 9- Arresting the prospect's attention - should be done during the ..........step A.Close B. Negotiation C.Approach 10- used in security services filled up before the first appointment. It is then studied is ....... A.Referrals B. Customer Benefit C.Survey Part 3