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Understanding the Chapter: What Do I Know?

What is control and what are six reasons control is needed?

Explain the steps in the control process.

Describe the three types of control.

Explain the four perspectives of the balanced scorecard.

What is a strategy map?

Discuss total quality management and its two core principles.

Explain the following TQM tools and techniques: outsourcing, reduced cycle time, the ISO $9000$ series, the ISO $14000$ series, statistical process control, and Six Sigma and Lean Six Sigma.

How can artificial intelligence enhance the control process?

What are the advantages and disadvantages to employee tracking and monitoring?

What are some ways you can manage your career?