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9. All of following are true about knowledge except a) knowledge has different forms. b) knowledge experiences network effects as more people share it. c) knowledge is conditional. d) creation of knowledge from data, information, requires organizational resources e) knowledge is a tangible asset. 10. All off the following are examples of routine MIS reports except: a) sales performance. b) sensitivity analysis (what-if) reports. c) customer satisfaction. d) supplier performance. e) employee productivity. 11. The functional view of information systems includes the three basic activities a) information, knowledge, wisdom. b) input, output, and feedback. c) customers, suppliers, and distributors. d) input, processing, and output. e) data, information, and knowledge. 12. Expertise residing in the mind of employees that has not been documented is called a) wisdom. b) explicit knowledge. c) data. d) tacit knowledge. e) codified knowledge. 13. The use of electronic payment systems (Mada) by small Saudi retailers illustrates the use of information systems to achieve which business objective? a) survival. b) customer and supplier intimacy . c) competitive advantage d) improved decision making 14. "Stock control systems" and "point of sale systems" are examples of: a) management information system (MIS). b) transaction processing system (TPS). c) decision information system (DSS). d) executive support system (ESS)