9. Information that focuses on lifestyles, modes of living, needs, motives, attitudes to as demographic information. T or F 10. The losses of dollars, jobs, reputation, and future business are co aquences of le OPPORTUNITIES FOR CRITICAL THINKING 1. What is the definition of customer service? 2 List five examples of customer service. 3. What are the five needs that every customer has? Explain why it is necessary for customer service providers to maintain a positive re 4. both internal and external customers. How is technology enhancing the provision of excellent customer service? S. Relate customers' expectations about price to their expectations of service. 6. 7. Is the loss of current dollars the only concern when a customer is lost? 8. List ways in which you can become a better customer. 9. Write your own philosophy and definition of customer service 10. Define contentment SKILL BUILDING My Customer Exceilent cuStomer service provedersre continua ly assessing ther.cwn pertormance and t cheir eustomer he benTis fi ng car comers melca enbanced svcepportini NaTeiess1 vce kee