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9. List the four major elements of TQM? 10. Explain the importance of each of the four elements. 11. Why is it important to
9. List the four major elements of TQM? 10. Explain the importance of each of the four elements. 11. Why is it important to identify the employee as a customer? 12. Why is it important to create a system of quality improvement? 13. List examples of the cost of poor quality. PTEC 112 Quality Management 2 Lesson 1 Exercises
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Small Business Management Entrepreneurship and Beyond
Authors: Timothy s. Hatten
5th edition
538453141, 978-0538453141
