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Someone named Carla calls in to report that they tripped and fell on an icy sidewalk while at Kathy's house. How should you handle this

Someone named Carla calls in to report that they tripped and fell on an icy sidewalk while at Kathy's house. How should you handle this phone call?

Pull up Martin's homeowner's policy to discuss what coverages and liability limits are available Transfer the caller to ILR.

Inform the caller that Martin was at fault and promise to make payment to indemnify him.

Make an appointment for Carla to talk to the Agent.

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