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9. The following is data collected on customer complaints by the Cambrian Tim Horton's: Complaint Type Wrong order # of Complaints 140 Slow service

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9. The following is data collected on customer complaints by the Cambrian Tim Horton's: Complaint Type Wrong order # of Complaints 140 Slow service 240 Poor quality 80 Food/drink cold 40 Long line 320 Price 30 Low inventory 50 No seating 40 Menu 60 a) Create a Pareto chart for the Cambrian Tim Horton's. 400 | 300 200 100 0 Long line Slow S... Poor q... Wrong... Menu Low in... (3) Food/d... No sea... Price 100% 75% 50% 25% 0% b) Use the Pareto chart that you have created to recommend what operational issues that the Cambrian Tim Horton's should focus on. Explain. (2)

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