9 The human resources department of the Georges Hotel makes use of its employee database to analyze its past rates of turnover, terminations, and retirements. The company is looking at its labor supply. Multiple Choice internal external potential past excess Mc GrawTo staff the new hotel facility properly, the Georges Hotel should conduct a(n) 11 Multiple Choice O situational analysis. utilization survey. inventory calculation. demand forecast. benchmarking analysis. Mc Graw aw11:20 PM Sun Feb 5 . 65% 14 Two years ago, Maribel hired 15 new people into her department. Since their hire, they have undergone training, development, performance appraisals, and compensation review/reward. Now it is time to evaluate , in terms of productivity, quality, innovation, satisfaction, turnover, absenteeism, health, and other factors. Multiple Choice results O methods O programming O controls planning Mc Graw 14 of 16 Hill 13 To estimate the Georges Hotel's labor supply, Cindy uses her human resources information system to generate data regarding turnover, terminations, retirements, promotions, and transfers. Multiple Choice external O internal future O past O marketing IC raw Vk 5 - Apply: Georges Hotel Case [d... i 6 What are Michael's key qualifications for CEO (other than his family relationship with the current leadership)? Multiple Choice O Well-respected skill in the culinary arts and MBA O Extensive experience working at international hotel chains and MBA Position in Sales and Operations at the Georges Hotel and MBA Recent graduation from an elite engineering program and hospitality training Mc Graw 8 What is the best definition of human capital? Multiple Choice O the total value of the benefits package provided to an employee O the strategic value of employee knowledge and abilities O the total amount of wages and salaries that a company pays annually the credits that employees can spend on the benefits they desire O the development of a pool of applicants for jobs in an organization ravWk 5 - Apply: Georges Hotel Case [d... i 5 Which of the following is Julie's most important qualification to be CEO (other than her family relationship with the current leadership)? Multiple Choice O Years of work at the hotel in various management positions Successful creation and leadership of a new department for quality control O Anticipated completion of her Master of Business Administration degree Recent graduation from an elite engineering program Mc Graw Complaints about the performance of Chad and Angelina fall into the same category. If the hotel 16 decides to discipline non-family members for similar behavior, they could be accused of favoritism. Cindy could address this issue through the creation of Multiple Choice succession planning formalized hiring policies employee policies O counseling Mc Hill Home P Gradebook / LDR/309T: Leading... M Question 1 - Wk 5 - Apply: Georg... Wk 5 - Apply: Georges Hotel Case [d... Saved Help Save & Exit Submit The Georges Hotel . The Georges Hotel . The Hotel . 163 guest rooms, 65-70 employees. . Front desk: 10 employees. . Valet parking services: 8 employees. Housekeeping: 28 employees. . Engineering and facilities maintenance: 4 employees. . Management and administrative: 15-20 additional staff members assigned to . departments throughout the hotel, including management, office support and . sales The Garden Terrace Restaurant . Approximately 35 employees . The restaurant is open daily from 5:00 a.m. to 10:00 p.m. . In addition to restaurant dining, the restaurant provides 24-hour room service and . full catering services for meetings, conventions and other hotel events. The Mitchell Family Jeff Mitchell: Chief executive officer, owner and brother of Chad. . Chad Mitchell: Vice president of community relations, owner and brother of Jeff. Cindy Mitchell: Director of human resources and Chad's wife. . Michael Mitchell: Sales and operations associate, Chad and Cindy's son and recent MBA graduate. Brandon Mitchell: Chad and Cindy's son who is studying for a degree in culinary arts and anticipates a career as an executive chef. Not currently on staff. Julie Mitchell: Jeff's daughter who is about to complete an MBA program at a prestigious university. Not currently on staff but expects to work at the hotel after graduation. . Dale Elsner: Catering service manager in the Garden Terrace Restaurant and Cindy's brother. . Numerous nieces, nephews, cousins and friends of the family are employed throughout the hotel. The Case The Georges Hotel is a small European-style boutique hotel located along the Magnificent Mile in Chicago. It is co-owned by two brothers, Jeff and Chad Mitchell. The brothers grew up in the hospitality business; they were raised at the roadside motel their parents owned in the 1960s. Even as a child, Jeff loved the hospitality business. As soon as he was old enough, he worked side by side with his father and was happiest when greeting guests at the front desk and showing them to their rooms. He even enjoyed the less glamorous work and did not mind being asked to sweep the parking lot or to clean a room when housekeeping was short-staffed. It didn't matter what he did as long as it was motel work. He never tired of the guests, no matter how cranky they were on arrival. Jeff always greeted them warmly and was there again in the early morning to wish them bon voyage when they packed up their cars and drove away. Today Jeff is chief executive officer of the Georges Hotel. He makes most of the decisions and manages the hotel's day-to-day operations from his corner office on the top floor, Charlie tha unlinger Mitchall hrather He had no interact in working at the motal ac a child and ha Mc 1 of 16 Next > Graw Graw Hill- Apply: Ge Wk 5 - Apply: Georges Hotel Case [d... i Saved Help Save & Exit Submit 3 How should the Georges Hotel prepare for family and personnel changes? Multiple Choice O Hold an all-company meeting and get ideas from all employees Create a succession plan for all key positions in the hotel O Give Chad responsibility for the changes to force him to do something besides golf Continue with their current practices due to their years of success12 A tool for determining what is done on a given job and what should be done on that job is known as a job Multiple Choice screening O analysis orientation O profile O design 11:22 PM Sun Feb 5 . 65% AA A ezto.mheducation.com 0 Home Gradebook / LDR/309T: Leading... x M Question 2 - Wk 5 - Apply: Geor... Wk 5 - Apply: Georges Hotel Case [d... i Saved Help Save & Exit Submit 2 The central issues of Mildred and Anna's discussion in Room 204 is all of the following EXCEPT Multiple Choice O Mildred's persistent problems with aching feet and arthritis O Poor work ethic of some employees with family connections O Which Mitchell child will be chosen as the next CEO O Failure of their boss to fairly discipline all workers Mc Graw Hill 15 If Cindy decides to make changes to the staffing arrangement of the Georges Hotel, such changes would be characterized as a(an) change. Multiple Choice planned O mechanistic O systems organizational raw ill Wk 5 - Apply: Georges Hotel Case [d... i Saved Help Save & Exit 4 The benefits of a well-designed succession plan include all of the following EXCEPT Multiple Choice Ensures key positions are not left vacant for long periods of time Aids in retention of key employees who can see a career path Enables targeted development for employees designated for key roles Keeps employees in key positions from leaving the companyk 5 - Apply: Georges Hotel Case [d... i Saved Help Save & Exit Submit 7 If the CEO position were open today and you had to choose between Michael and Julie, who would be the best candidate and why? Multiple Choice O Michael, because his engineering skills are much needed in the hotel O Michael, because he has both his MBA and current hotel working experience Julie, because she is attending a prestigious MBA program Julie, because she has international hotel experience and will soon complete her MBA c raw Prev 7 of 16 Next >