9- The top management decided that all those employees who achieve objective will be given a mobile phone and those who achieve more that 125 percent of their goals will be given additional cash rewards. In case the employees do not achieve goals they will be issued warning letter and may also lose their jobs. The leadership power discussed in the scenario is _____________.

a.

Referent power

b.

Expert and informational power

c.

Legitimate power

d.

Reward and coercive power

10- An organization is in the process of planning for its different departments. SWOT analysis is being done to find out which course of action will be most appropriate to achieve the goals of the organization. ___________ step in planning is being discussed.

a.

None of the options

b.

Determining alternative courses

c.

Selecting a course

d.

Establishing objectives and goals