9. Which is a disadvantage of using a commission form of sales compensation?

• Possibility of increased expenses
• Possibility for updated marketing materials
• Possibility of client differentiation
• Possibility for unethical behavior increased

10.The phrase "up sell" is a sales technique whereby additional items are strongly suggested to the customer to bolster profits. If a sales person abuses this technique he/she may be accused of what unethical behavior?

• Selling products that people don't need
• Bribery of clients
• Un-admitted product failures
• Taking advantage of the uneducated

11.Bill was just hired as the new sales VP for ABC Corporation. One of the first things that Bill asked to see was the policies and procedures that guide employee actions. Which of the following would satisfy Bill's request?

• ABC Sales Process
• Code of Performance
• Code of Conduct
• ABC Sales Actions