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9. Which of the following is NOT one of the innovative services talked about in the text that Amazon used to become a company committed

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9. Which of the following is NOT one of the innovative services talked about in the text that Amazon used to become a company committed to customer experience? O Subscription-based shipping O Logistics O Cloud computing O Personalization 10. Tailoring experiences or communications using customer information, can help to trigger the emotions that deepen loyalty is called O Personalization Customer experience Service design Innovation 309 PM

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