9.2 INFORMAL PROPOSAL: STUDENT VIEWS CONSULTING INC. (OBJ. 1) Imagine you are in your last semester of college or university. As part of your business pro- gram, there is a course you can take called "Consulting Business Simulation." This course allows students to simulate running a consulting business for a semester. You enrol in the course, and on the first day of class the instructor says, "There's only one requirement in this course, and it's worth 100 percent of your grade. You will design, conduct, and write a research proposal and project of your choice for this institution. You won't get paid for it, but you'll have gained a lot of experience that will look good on your rsum." You choose to work with two other students and you call yourselves Student Views Consulting Inc. You decide to tackle the problem of poor customer service at your institution. Your Task. Write a proposal to the Director of Student Services at your college or university. Propose that your consulting firm carry out a detailed study on current student satisfaction at your institution, which you understand has been problematic lately. For example, there have been questions about how effectively telephone, email, and in-person queries are being handled in various college departments and offices. Also, how the service level at your institution compares to that of competing institutions in the same area has been questioned. Describe the background of this problem and draft a schedule of the work to be done. Cost out this research realistically. When it comes to describing the prior work of Student Views Consulting Inc., make up a realistic list of prior work. Format this proposal as a letter to the Director of Student Services