A. ACME Building Supplies is about to introduce a new customer service program that will affect all of its 200 sales and service employees. Job duties will be changed and the employee reward system will be altered to fit this new customer focus. Moreover, the company wants to improve the efficiency of work processes, thereby removing some of the comfortable (and often leisurely) routines that employees have followed over the years. 0 Describe 4 reasons people resist change that the company may experience during this change process, and - ggest and explain 4 strategies to minimize this resistance