a. As an Organizational Development consultant, you are given a task to assist Malaysia's airline industry to overcome the issues due to the pandemic COVID-19. Identify one (1) main issue/problem and suggest how you are going to help them to manage change by using the Continuous Change Model.

b. Explain how five (5) strategies in human process intervention may help Malaysia's airline industry to make sure it can survive in this hard situation and increase its competitiveness.